"The E-Commerce Manager leads the E-commerce teams and activities across all countries and channels in order to dramatically accelerate direct sales across internet channels and contact centers. KEY RESPONSIBILITIES: - Develops the best-in-class e-commerce website in the Cruise industry, learning from relevant experiences in adjacent businesses (accommodations, flights, travel services); - Corrects and enhances booking funnels, from product selection to registration to payment provider optimisation; - Is responsible for user experience and navigation improvements; - Constantly monitors and reports on results and conversion indicators; - Strives for sales regardless of what channel is used (web, phone, apps, chats, etc.); - Creates and drives a number-centric, performance-centric, no-excuses team; - Coaches and trains local teams accordingly. JOB REQUIREMENTS (skills, competencies, experience): - Fluent English and at least another European Language (FR DE IT ES) - 7+ years of experiences in similar position in multinational companies, particularly from airlines and OLTAs - 5+ years of people management experience - Knowledge and experience in creating and optimizing website conversion funnels (web-to-web, web-to-phone, mobile-to-phone, etc.) - Experience with multi-countries payment processing providers - Strong numerical skills and passion for sales - A people leader with strong thinking and visioning skills - Ability to work in a multi-cultural, multi-lingual environment - A fast learner and an excellent listener VISA REQUIREMENTS: Applicants must hold one of the following passports: Germany, Austria, Belgium, Cyprus, Denmark, Spain, Estonia, Finland, France, UK, Greece, Ireland, Iceland, Italy, Hungary, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, The Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Swede, and Switzerland
or Swiss B/C Permit."