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[Lavoro - Offerta] Barclays Senior Digital Product Manager
[Lavoro - Offerta] Barclays Senior Digital Product Manager

Inserito da      Barclays Bank

Settore: Credito e finanza

Inserito il 14-03-2019

Piattaforma: Recruiting

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A new opportunity has risen for a Senior Product Manager to work within the Barclays Financial Assistance team (BFA). This will involve you serving our most vulnerable customers, those who may have fallen on hard times and are having trouble maintaining their financial commitments. We aim to help them face and resolve their financial difficulties in their channel of choice by providing an efficient and compliant channel for vulnerable customer service and issue resolution.

What will you be doing?

You will be responsible for driving and delivering a market-leading mobile and online customer experience for the Barclays Financial Assistance teams
Creating the vision, strategy, design, and execution of their digital product / service.
Leading the design process, researching techniques, design patterns, service designs and listening actively to user feedback to constantly iterate on customer experience
Conducting competitor analysis and creating customer centric journeys
Managing senior supplier, stakeholder and customer relationships, including negotiating, agreeing and managing the scope of activities and delivering the work plan
Collaborating with the commercial performance and optimisation teams to understand acquisition and growth ambitions across all digital channels.

What We’re Looking For

Experience of working in a regulated environment and awareness of relevant controls and risk management
Proven experience of delivering digital propositions as part of a wider team, including ideas origination and roadmap design
Experience of working with a diverse range of digital proposition and development best practices, disciplines, methodologies and tools
Knowledge of online and mobile platforms, including the technology profile and an understanding of product strategy, markets and organisation
Skills That Will Help You In The Role
Someone who puts the customer and user experience at the forefront of everything they do
Proposition development experience gained in a complex Financial Services environment

Where will you be working?

In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

We will consider applications from job share applicants.

Primary Location: UK-GB-London-London.

Job Type: Permanent/Regular.